Customer Service

Signing in to Your Account

How do I create an account?

In order to buy a book, you need to have a registered account with us. Having an account will enable you to place orders quickly and easily while allowing you to track your orders online. Your email address and password are the keys to your account. To protect your security, they must be entered before any account specific information can be accessed like billing, shipping address or order history.

You can register to create your account either at Checkout or in advance. Here's how:
When you are checking out, you will be prompted to enter your name, email address, and a password. We also request some additional information, like your levels of study to help us better meet your needs.

For future visits, or if you've left your computer for a while, we will ask you to sign in with your email address and password before you check out. This protects your personal information.

We save your billing and shipping address in your protected account so future purchases will be even quicker.

What do I do if I forgot my password?

If you have forgotten your password and are prompted for one, simply click on the Forgot Your Password? link and your password will be emailed to the address we have on file.

If you continue having difficulty, please email our Customer Service Department at pubshopcustomerservice@mbsbooks.com.

How do I change my account information or password?

Once you have logged into your account, you will have the ability to change your address and contact information. Follow the instructions on the screen and then click on Update my Information.

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Protecting Your Information

What is your privacy policy?

It is MBS Direct's policy to respect the privacy of its Users and of personal electronic communication. MBS Direct will not sell, trade, or rent a User's email address or other specific personal information (e.g., name, address) for marketing purposes without the User's consent. If we decide to change this policy, we will post those changes on this page. MBS Direct reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy, unless we clearly express otherwise.

Why do you need my email address/contact information?

Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work.

Do you sell or share my personal information?

Absolutely not. MBS Direct takes your personal privacy very seriously and your information will not be sold or provided to any third party.

We take security very seriously. All of your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. We take every precaution to protect the privacy of your credit card information through the use of the 128 bit Secure Socket Layers (SSL). The 128 bit SSL is the most advanced security system available. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. In the unlikely event that your credit card number is fraudulently misused, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50. Please Note: You must notify your credit card provider of any unauthorized use. Please consult your credit card provider for specific information. Secure connections are noted by URLs beginning with "https://" as well as various browser specific icons - often a padlock - shown in the lower left or right corners, or in the browser's address bar.

Password Security

To further secure your information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can request the password to be sent to the email address under which your MBS Direct account is assigned. If you want to change your password simply click on My Account and go to Update Log In Password and follow the instructions for changing passwords.

Remember to Sign Out

To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out, can access your account.

Safe Shopping Guarantee

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to check cashing cards. Exceptions do apply, and you will have to comply with the rules of your credit card or check cashing card issuer, so please contact your card issuer for further details.

Changes to Security

MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.

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Payment Options

What payment options do I have?

We accept Visa, MasterCard, American Express, Discover and Diners Club credit cards. We also accept Visa and MasterCard Debit cards.

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Returns

What is your return policy?

  • Course materials must be returned within two weeks of date received to 21 days from shipped, whichever is later.
  • Electronic content like access key codes, eBooks, etc. are non-refundable if downloaded. If you have not downloaded the item and are within the 2 week returns period, please contact our customer service department at pubshopcustomerservice@mbsbooks.com or 877.713.6691.

How will I be credited for my return?

Credit will be issued in the same manner the payment was originally made. Allow 2 weeks for processing time.

Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.

How long will it take to receive credit for my returns?

Please allow up to 2 weeks for processing once the return shipment has been received.

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Contact Us

How do I contact Customer Service?

You may contact us via email at pubshopcustomerservice@mbsbooks.com or by phone at 877.713.6691.

What are your hours of operation?

Customer Service hours of operation are 24 hours a day, 7 days a week.

Are you closed for national holidays?

MBS Direct observes the following holidays:

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day
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